Shipping policy

About us
Your item will be professionally & carefully packed and dispatched in a timely manner. Paid orders received before 2pm are normally dispatched on the same day.

Delivery

This item is in stock for fast dispatch from the UK. Upon dispatching your order you will receive an email notification through eBay to notify you. Please note this email can take up to 12 hours to arrive depending how busy the eBay server is. Your shipping address must be the same as your PayPal address. Please note once you complete the checkout process and submit payment, we will not be able to amend or cancel your order.

 

Surcharge Areas

Unfortunately when it comes to parcel couriers, they apply surcharges to addresses which are not within their usual delivery radius. If your address falls into one of these categories, we will work out the cheapest option and where possible, send out your items without any additional charge to yourself.

Some locations have such high charges that we are unable to absorb the additional cost, and we will contact you to determine if you would like to pay the additional shipping charges or cancel the order.

We do not make any profit from additional shipping charges, and where possible with absorb some of the surcharges ourselves.

Lost & delayed items

95% of our items are shipped tracked, should you not have received your item within the time frames allocated for your service please contact us through eBay and we will check your order.

Payments

 

We only accept PayPal accounts with a confirmed address. We cannot accept personal or business cheques. 

Your shipping address must be the same as your PayPal address. Please note once you complete the checkout process and submit payment, we will not be able to amend or cancel your order.

If you want to change the shipping address, please change it before you make payment as this is not possible after. You can do this on the item's checkout page, you'll see a 'Change Postal address' option on the 'Review your purchase' page, click this link to change your postal address. You must do this before you finalize payment during checkout.

Due to automated order processing it is not possible to check your PayPal message notes regarding address change or any other information.


Return

Should you wish to return your item(s) for whatever reason within 30 working days from purchase you are eligible for a full refund if returned unused and unopened. However, it is your responsibility to pay any returns costs incurred to return the item, In the unlikely event it is faulty or damaged please contact us though the "contact seller" or "ask a question" link so we can resolve straight away. Please do not leave us negative feedback or open a dispute without first giving us a chance to resolve your query, we wish to resolve every problem however small.

Please note delivery is only available to "Mainland UK Only". Following post codes do not qualify for free delivery: AB31-38, AB41-56, GY, JE, PO (Isle Of Wight), IM, TR, BT, FK19-21, PA20-78, PH8-44, IV, HS, KW AND ZE.